May. 25, 2023

HARRISBURG – Reps. Tina Pickett (R-Bradford/Wyoming) and Clint Owlett (R-Tioga/Bradford) are reminding Frontier Commonwealth telephone company customers of four public input hearings to be conducted by the Pennsylvania Public Utility Commission (PUC) in June to gather formal comments regarding poor service. 

“My offices have heard the complaints from frustrated Frontier customers for several years, and now the PUC is interested in hearing them firsthand as well,” said Pickett. “We encourage anyone who wants their complaint to be included in the commission’s investigation of the company to consider attending one of these upcoming hearings in our area.”

“Now is the time to speak up and share your experiences with the people who regulate public utilities like Frontier Commonwealth,” Owlett said. “Unfortunately, while quality phone and internet service is plentiful in most of the state, we have to fight for it here in the Northern Tier. It is because of the engagement and effort of our citizens that we have gotten this far. Let’s keep up the fight!”

The hearing schedule is as follows: 

Tuesday, June 6, 6 p.m., Wellsboro Fire Company Annex, 21 East Ave., Wellsboro.
Wednesday, June 7, 2 p.m., Towanda Fire Department, 101 Elm St., Towanda.
Wednesday, June 7, 6 p.m., Towanda Fire Department, 101 Elm St., Towanda.
Thursday, June 8, 2 p.m., Triton Hose Company, 116 W. Tioga St., Tunkhannock.

Customers who wish to testify should pre-register with the Office of Consumer Advocate (OCA) prior to the date of the hearing they plan to attend. Contact OCA by phone at 1-800-684-6560 or by email at Testifiers should provide their full name, phone number and email address if they have one. They should also indicate at which hearing they wish to testify, and if an interpreter is needed. Exhibits may also be emailed to OCA. 

“Testifiers need not speak long, even a couple of minutes is fine, or customers can present the complaint form they submitted to our offices, if they prefer,” added Pickett. “The purpose of these hearings is to provide unique information for the PUC to consider, to understand the impact of the quality of Frontier’s service on individuals in our region.” 

Representative Tina Pickett
110th Legislative District

Representative Clint Owlett
68th Legislative District