On Wednesday, Oct. 25, the state’s Office of Consumer Advocate (OCA) and Office of Small Business Advocate (OSBA), along with Frontier Commonwealth, filed a proposed settlement agreement with the Public Utility Commission (PUC) in the case against the telecommunications company.

The filing activated a 45-day comment period for Frontier Commonwealth customers to review the agreement and share their feedback, which will be considered by administrative law judges on the case and the PUC as they determine whether to accept, reject or modify the proposed agreement.

The public comment period ends on Monday, Dec. 11.

Click here to read a summary of the proposal, along with information about OCA’s reasons for supporting the settlement.

Click here to read the full text of the proposed settlement agreement.

Comments should be submitted to the OCA via email at FrontierSettlement@paoca.org or by first class mail to: Office of Consumer Advocate, Attn: Frontier Settlement, 555 Walnut St., 5th Floor, Forum Place, Harrisburg, PA 17101-1923.

Since the start of this process nearly a year ago, the goal has been to hold Frontier Commonwealth accountable to the people it serves. Paying customers deserve reliable telephone and internet services, responsive customer service and proactive efforts by the company to invest in the maintenance of its infrastructure.

OCA and OSBA have attempted to achieve these goals in the proposed settlement, but they want to hear from you to make sure it meets the current and future needs of both residential and business customers.  

The hundreds of Frontier customers who took the time to share their experiences through written complaints or testimony during PUC hearings have truly driven this process over the last year. Now it’s time for the next step. Please make your voice heard on this proposed settlement agreement.